As an international city, Hong Kong’s patients come from a multitude of cultural and religious backgrounds. Respect for our patients and their family's needs, preferences, and values is intrinsic to achieving quality patient-oriented care in Hong Kong. The autonomy, independence, and fundamental rights of our patients must always be respected if quality healthcare is to be established.
2. Choice and empowerment
Quality healthcare means more than just providing safe medicine and treatment for our patients. When it comes time to making healthcare decisions, patients have the right and responsibility to participate according to their own ability and preference. Choice and empowerment mean they have full autonomy when it comes to decisions that affect their own health.
3. Patient involvement in the health policy
Quality and patient-centric healthcare cannot be achieved in Hong Kong without patients' meaningful participation and involvement in the design of healthcare policies. Patients and patient organizations should be invited to contribute at all levels and decision-making points. This can ensure that our policies can truly reflect and answer the needs of those affected the most.
4. Access and support
Safe and appropriate medicines, treatments, patient care services, and preventive care are the bedrock of quality patient care in Hong Kong. In addition, measures such as health promotion activities must be prioritized and reinforced with ample resources to ensure that all patients can access the appropriate treatments and receive medical support whenever they need it.
Up-to-date information with unfaltering accuracy can empower patients and their families to make educated healthcare decisions and assist them in living with a condition on a daily basis. Quality patient healthcare also requires the public to become aware of and educated on health issues. Access to information is also the starting point of any preventive healthcare.